Privacy Policy

At LifeVault, we prioritize your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your data when you use the LifeVault app and services. By using LifeVault, you agree to the practices described in this policy.

1. Information We Collect

We collect various types of information to provide and improve our services:

1.1. Personal Information

When you sign up for LifeVault, we may collect:

  • Name
  • Email address
  • Phone number
  • Date of birth
  • Gender
  • Profile picture (if uploaded)
  • Contact information (address, emergency contacts)
  • Current user location data to allow real-time location sharing, if enabled by the user.

1.2. Health Information

LifeVault stores sensitive health-related information to help manage your health:

  • Medical conditions (allergies, diseases, disabilities)
  • Medications
  • Doctors’ appointments
  • Medical history (blood group, height, weight, etc.)
  • Health metrics (e.g., blood pressure, heart rate)

We treat your health information with the highest level of security and confidentiality.

1.3. Usage Data

We may collect information on how the app is accessed and used, including:

  • Device information (model, operating system)
  • IP address
  • App interaction data
  • Location data (if location services are enabled)

2. How We Use Your Information

LifeVault uses your personal and health data to:

  • Create and manage your account
  • Track and organize health records
  • Send reminders for medications, appointments, and health checks
  • Provide health insights and analytics
  • Respond to inquiries and provide customer support
  • Improve app performance and user experience
  • With your explicit permission, you can share selected health and location information with family members, friends, or other trusted contacts.

3. Sharing Your Information

We value your trust and ensure that your information is only shared in limited circumstances:

  • Service Providers: We may share information with trusted third parties (e.g., cloud storage providers, payment processors) to operate LifeVault effectively. These third parties are obligated to protect your data and use it solely for the services they provide to us.
  • Legal Requirements: We may disclose information if required by law or in response to legal requests, such as subpoenas, court orders, or government regulations.
  • With Your Consent: We will share your information with third parties when you give explicit consent, such as when you share medical information with your doctor or a family member.

4. Data Security

We are committed to protecting your information. We use a variety of security measures to safeguard your data, including:

  • Encryption of sensitive health information (in transit and at rest)
  • Two-factor authentication for account access
  • Regular security audits
  • Strict access controls within our system

However, please be aware that no data transmission over the internet or storage system can be guaranteed as 100% secure. We encourage you to use strong passwords and protect your account credentials.

5. Data Retention

We retain your personal and health information for as long as necessary to provide our services or comply with legal obligations. You may request the deletion of your account and personal data by contacting us at [insert contact email].

6. Your Rights

You have the following rights regarding your personal information:

  • Access: You can access the personal and health data we hold about you.
  • Correction: You can request corrections to any inaccurate or incomplete data.
  • Deletion: You can request the deletion of your account and associated data at any time.
  • Opt-Out: You can opt out of marketing communications or certain data processing activities.

To exercise any of these rights, please contact us at [insert contact email].

7. Children’s Privacy

LifeVault is not intended for children under the age of 13. We do not knowingly collect personal information from children. If we learn that we have collected information from a child under 13, we will promptly delete that data. If you believe we have inadvertently collected information from a child, please contact us.

8. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted in the app with an updated “Effective Date.” We encourage you to review this policy periodically for any changes. Your continued use of LifeVault after changes are posted constitutes your acceptance of those changes.

9. Contact Us

If you have any questions or concerns about this Privacy Policy or the way we handle your information, please contact us at:

LifeVault Team
Email:
[email protected]

Address:
MyLoft D-20-07, Empire City
Jalan PJU 8/8A, Damansara Perdana,
47820
Petaling Jaya,
Selangor DE,
Malaysia