Privacy Policy.

1 Information We Collect

We gather several types of data to deliver and improve our services.

1.1 Personal Information

On sign-up, LifeVault may collect your name, email address, phone number, date of birth, gender, profile picture (if uploaded), and contact information such as your address and emergency contacts.

1.2 Health Information

To manage your records, the app stores medical conditions (allergies, diseases, disabilities), medications, doctors’ appointments, medical history (blood group, height, weight), and health metrics such as blood pressure and heart rate.

1.3 Usage Data

We collect device information (model, operating system), IP address, in-app interaction data, diagnostic and crash data, and general usage analytics.

1.4 Location Data

LifeVault collects your device’s precise GPS coordinates (latitude and longitude) when Location Sharing is enabled.

Location is used to share your real-time position with authorised emergency contacts, pinpoint SOS alerts, support activity and health monitoring, and attach a location to check-in submissions. It may be collected continuously in the background — including when the app is minimised or closed — as long as Location Sharing is enabled, and a persistent notification is shown while this is active.

Location data is transmitted securely to LifeVault servers and is accessible only to contacts you explicitly authorise. LifeVault does not sell or share your location data with advertisers or unrelated third parties. You can disable Location Sharing under Profile → Settings → Location Visibility, or through your device settings.

2 Health Connect Data

LifeVault may read health data from Android Health Connect — heart rate, sleep duration, blood oxygen (SpO₂), step count, calories burned, exercise sessions, and water intake — solely to display it within the app for your personal awareness.

This data is not used for medical diagnosis, not uploaded to LifeVault servers, and not shared with third parties. You may revoke access at any time through the Health Connect application.

3 Activity Recognition

LifeVault detects movement states — walking, running, driving, or stationary — solely to optimise GPS update frequency and reduce battery usage. This data is processed on-device only, is not stored on LifeVault servers, and is not shared with third parties.

4 Camera and Photos

Check-In Photos

Photos captured during check-ins are uploaded securely to LifeVault servers, stored as part of the check-in record, and visible only to you and your authorised emergency contacts.

Profile Pictures

Profile images are stored on LifeVault servers and may be visible to authorised contacts. LifeVault does not use photos for advertising and does not share them with unrelated third parties.

5 Notifications

LifeVault sends notifications for location-service status, check-in reminders, SOS alerts from emergency contacts, appointment reminders, and medication reminders. You may disable these through your device notification settings.

6 How We Use Your Information

LifeVault uses your personal and health data to:

• Create and manage your account
• Track and organise your health records
• Send medication, appointment, and health-check reminders
• Provide health-tracking features and informational summaries
• Respond to enquiries and provide customer support
• Improve app performance and your experience
• Enable emergency and location-sharing functionality

With your explicit permission, you can share selected health and location information with family, friends, or trusted contacts.

7 Sharing Your Information

Service Providers

Information may be shared with trusted providers — cloud storage, infrastructure, analytics, and payment processors — who are contractually obligated to protect it and use it solely for the services they provide to LifeVault.

Legal Requirements

Information may be disclosed if required by law or in response to valid legal requests, such as court orders, government requests, regulatory requirements, or legal investigations.

With Your Consent

Information may be shared when you explicitly consent — for example, with doctors, caregivers, or family members.

LifeVault does not sell personal information or health data to advertisers or data brokers.

8 Data Security

We use reasonable safeguards including encryption of sensitive data in transit and at rest, secure authentication, two-factor authentication, regular security reviews and audits, and strict internal access controls. However, no method of internet transmission or electronic storage is completely secure.

International Data Transfers

Your information may be processed and stored on servers outside your country of residence. By using LifeVault, you consent to the transfer, storage, and processing of your information in accordance with this Privacy Policy.

9 Data Retention

We retain personal information and account data only as long as necessary to provide our services, maintain app functionality, comply with legal obligations, resolve disputes, and enforce our agreements. Account deletion requests can be made to [email protected].

10 Your Rights

Subject to applicable law, you may have the right to access your data, correct inaccurate information, request deletion of your account and data, withdraw consent for certain processing, and opt out of non-essential communications. To exercise these rights, contact [email protected].

11 Users Aged 13–17

LifeVault is available to users aged 13 and above, who follow the same data-handling practices set out in this policy. Location data collected from users aged 13–17 is shared only with emergency contacts explicitly authorised by the account holder.

LifeVault does not knowingly collect personal information from children under 13. If you believe a child under 13 has used LifeVault, please contact us immediately.

12 Medical Disclaimer

LifeVault is not a medical device and does not provide medical advice, diagnosis, or treatment.

Information displayed within the app is for personal informational purposes only and should not replace professional medical advice. Always consult qualified healthcare professionals regarding medical concerns or emergencies.

13 Changes to This Policy

We may update this Privacy Policy periodically. Changes will be posted within the app and/or on the website with an updated effective date. Your continued use of LifeVault after changes take effect constitutes acceptance of the updated policy.

14 Contact Us

LifeVault Team
Email: [email protected]

MyLoft D-20-07, Empire City
Jalan PJU 8/8A, Damansara Perdana
47820 Petaling Jaya, Selangor DE, Malaysia